F.A.Q. (Frequently Asked Questions)
Got any questions? Do ask away! We are happy to answer the phone on 01308 456117 and when we get asked a lot, we will try and put the answers here. What size is my son/daughter?
Now it is very difficult to tell from here! Some brands use ages in their garments, but the uniform items use chest size or waist size. Bear in mind the measurement is of the child. For example a child with a 30in chest measured just under the armpit. Would have a 30in polo shirt and a 30in sweatshirt. The polo shirt actually measures 32in and the sweatshirt measures 34in as this allows for movement. At the bottom of this sheet i will put a size chart to help you out.
Can I return it for a refund?
Yes you can, as long as it is still in a saleable condition with tags, and it is within 14 days of purchase.
Can I pay over the phone? I don’t trust internet payments.
Yes you can. Just call us on 01308 456117.
When will it arrive?
We aim to send out all orders made by midday that same afternoon by First Class Royal Mail. Most of these items tend to arrive the next day, but this is not guaranteed.
If it is critical that it arrives the next day, then for a charge we can send your purchase to you using Special Delivery with Royal Mail, which is guaranteed to arrive before 1pm the next day and requires a signature.
High value orders would usually go Special Delivery as standard. Next day?
you can add next day delivery to your order just go to the postage section on the left and add the delivery item you require to the basket. Free Postage?
This is possible if you buy enough! Currently under £50 you will pay £2.50 and over £50 it is free. But extras may be needed just add them to your basket examples are postage next day, postage to Europe, postage of parcel (see below). Large Parcels
Unfortunately we cannot deliver everything for £2.50 or free if over £50. Sometimes we will include the postage in the price and this may be why it seems expensive. Other times the description of the product will advise you to add ‘parcel’ as an item to your basket currently this costs £15 but this will mean our item price is more comparable with other sites. Let me know if you think this is very confusing an maybe I will change my ideas. Size charts
Size ia always difficult to do over the internet but it is not helped by different understandings and sizing systems used across the world. So never mind eh we have to make the best of it. Here are some useful links that may help you Jack Wolfskin size chart - Jack Wolfskin Size info What else do jack Wolfskin?
Jack Wolfskin are a very large outdoor brand from Germany and make a wide range of products for many different markets. We stock the ones we know suit most of our British customers but we get items in for special orders and experiment with things we like the look of. If you want to see what else they do here is their own site Jack Wolfskin site What is Texapore?
JackWolfskin use their own Texapore membrane which achieves the same function as more widely known GoreTex ie. it lets the sweat escape and keeps the rain out. Texapore comes in various forms with different levels of performance. The following link will help Jack Wolfskin Glossary letter T
we generally find Texapore Lining  and Texapore O2  in our products these can be found under the link with various different applications. they say standard Texapore is….. A waterproof and breathable lining incorporated into weather protection clothing designed for travel and 24/7 use. A microporous PU coating is applied to a stretch Jersey fabric made from 75 denier polyester yarn. This construction method produces a lighter fabric that is also less prone to bunching up than the classic Z-liner structure, which utilises a third layer of fabric as a weatherproof barrier, loosely hung between the shell material and the lining. Waterproof rating: 10,000mm water column; MVTR: 9,000g/m²/24h. They say texapore O2 is ….In general, our waterproof footwear features a waterproof and breathable membrane incorporated into the footwear in a ‘bootie’ construction.
The membrane bootie encapsulates the foot from the sole upwards and extends to about two thirds of the height of the uppers. Our TEXAPORE footwear utilises a 4-layer laminate, which consists of a support fabric (mesh), the membrane itself, a backing fabric and the lining material.
The two versions of TEXAPORE, TEXAPORE O2 and TEXAPORE O3, differ in terms of membrane performance and backing fabrics and have different moisture vapour transmission rates (breathability).
TEXAPORE O2 is:
- a 4-layer laminate
- waterproof
- very breathable Jack wolfskin use different materials can you tell me more?
go to this link to find a glossary of the Jack wolfskin materials Jack Wolfskin Glossary
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